Warranty

  • At LumoCrafts, we stand behind the quality of our products and are pleased to offer a 2-years manufacturer's warranty on all lighting items purchased through our online store. This warranty is a testament to our commitment to your satisfaction and the durability of our products.

    Warranty Coverage

    Our 2-years manufacturer's warranty covers defects in materials and workmanship for a period of two year from the date of purchase. If you encounter any issues with your lighting product within this time frame, we have you covered.

    Warranty Services

    Under the terms of our warranty, we offer the following services:

    1. Replacement Parts: If your lighting product requires replacement parts due to a covered defect, we will provide these parts at no charge. Please allow a lead time of 14-24 weeks for the delivery of replacement parts.
    2. Repairs: For issues that can be resolved through repair, we will arrange for the necessary repairs to be carried out promptly.
    3. Complete Replacements: In cases where the defect cannot be adequately resolved through replacement parts or repairs, we will provide you with a complete replacement of the lighting product.

    Warranty Exclusions

    It is important to note that our warranty does not cover the following:

    • Damage caused by misuse, neglect, or improper installation.
    • Normal wear and tear.
    • Alterations or modifications made to the product.
    • Damage resulting from accidents, natural disasters, or acts of third parties.

    Warranty Claim Process

    If you believe your lighting product is eligible for warranty service, please follow these steps:

    1. Contact our customer support team to initiate a warranty claim.
    2. Provide proof of purchase, such as your order number or receipt, along with a detailed description of the issue you are experiencing.
    3. To aid us in evaluating the matter, please send us photos of the product from various angles and distances. If feasible, include images of the product's packaging as it may have encountered damage during shipping. If the issue cannot be adequately conveyed through photographs, short videos would also be greatly appreciated.
    4. Our customer support team will guide you through the warranty claim process, including arranging for replacement parts, repairs, or complete replacements as necessary.