Frequently Asked Questions (FAQ)

No, but all our products can be connected to external dimmers.

Yes, our lighting products use E26 or E12 bulbs.

Yes, B2B customers can request customizations. Please contact us for more details.

Our lighting products are crafted from sustainable materials, including recycled plastic, jute, linen, sustainably sourced wood, organic cotton, faux leather, and recycled glass. We recommend using LED bulbs to reduce energy consumption.

Our customer service team is available Monday to Friday, from 9 AM to 4 PM.

You can reach us via the contact form

We aim to respond to all inquiries within 1-2 business days.

We accept all major credit/debit cards, PayPal, and more.

Currently, we do not offer financing or installment payment options.

• Dust regularly with a soft, lint-free cloth.
• Use mild soap and water for cleaning metal or wooden parts—avoid harsh cleaners.
• Periodically check connections and cables to ensure they remain secure.

Unfortunately, we do not offer spare parts for our products.

Yes, we offer special pricing for B2B customers and designers. Please contact us for more information.

At this time, we do not offer fabric or material samples, but designers can request products for inspection with a free return guarantee.

Yes, all our lighting products come with a 2-year manufacturer's warranty covering defects in materials and workmanship.

The warranty covers defects in materials and craftsmanship. If your item has a manufacturing defect, we will repair or replace it at no charge.

The warranty does not cover:

• Damage caused by misuse, neglect, or improper installation
• Normal wear and tear
• Alterations or modifications
• Accidental damage

To file a warranty claim, please contact our customer support team with your proof of purchase, a detailed description of the issue, and any supporting photos or videos. We will guide you through the next steps.

We offer a 30-day return policy from the date of delivery. To be eligible for a return, the product must be unused, undamaged, and in its original packaging. Custom orders are non-refundable unless damaged.

Returns are not free. Shipping costs (both outbound and return) are deducted from your refund. A $50 repackaging fee applies if the original packaging is unavailable.

You have 30 days from the delivery date to initiate a return.

To initiate a return, contact our customer support team within 30 days. We will provide a Return Authorization (RA) number and return instructions.

We do not offer direct exchanges. The fastest way to get a different item is to return the original product and place a new order once your return is processed.

Yes! We offer free shipping on all orders over $200 within Canada and the USA.

• Canada: 3-9 business days
• USA: 2-8 business days

Yes, we offer expedited shipping:

• Canada: 2-3 business days
• USA: 2-3 business days

At LumoCrafts, we strive to ensure your order arrives safely. We offer shipping protection, which may include a refund, replacement, free return, or store credit.

For lost or damaged packages, please contact us at info@lumocrafts.com within 3 business days of delivery. If your package shows as delivered but is missing, check with family members, neighbors, or your building manager and wait 48 hours, as it may still arrive.

Note: We do not offer refunds or replacements for packaging damage alone.

In most models offered, no. It is recommended to purchase lightbulbs separately, as you may require specific light warmth and brightness tailored to your room's needs.

Yes, you can adjust the hanging length of pendant lamps.

Indeed, most of our products are sourced from international origins but are designed and certified for North American use. For specific details, please refer to the item's certifications.

Yes, if you're planning a big order, we might have some special deals for you. Contact us directly to discover more about our offers.

Yes, all of our products come with detailed assembly instructions.